The Definition Of Quality Control
· Control, is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.
- Quality control, is a system of activities designed to assess the quality of product or service supplied to a customer. If a product does not conform to requirements, it is reworked, scrapped or downgraded. Quality control typically employs test inspection and repair techniques. Quality control is designed to answer the question: 'Have we done the job in accordance with the requirements?
- ISO 9000: 2000, Section 2.2.10 defines quality control as the "part of quality management focused on fulfilling quality requirements."
- Quality control is the use of techniques and activities to achieve, sustain, and improve the quality of a product or service. It involves integrating the following related techniques and
activities:
- Specifications of what is needed?
- Design of the product or service to meet the specifications
- Production or installation to meet the full intent of the specifications
- Inspection to determine conformance to specifications
- Review of usage to provide information for the revision of specifications if needed.
Importance of Quality control:
The need for control arises because of the inherent variation in any system or process. Quality control is important for two reasons. First, quality control methods are the basis for effective daily management of processes. Second, longer-term improvements cannot be made to a process unless the process is first brought under control. Read more important information for quality control in the best references for months and the oldest in the world, authors, writers informed of quality control
Book Description
ISBN-10: 0135000955 | ISBN-13: 978-0135000953 | Publication Date: April 24, 2008 | Edition: 8
Practical and state-of-the-art in approach, Quality Control, Eighth Edition provides fundamental–yet comprehensive–coverage of quality control concepts. Sufficient theory is presented to ensure that readers gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts. Professional organizations and industrial corporations have found the book an excellent training manual for instruction of manufacturing, quality, inspection, marketing, purchasing, and product design personnel.
ISBN-10: 0135000955 | ISBN-13: 978-0135000953 | Publication Date: April 24, 2008 | Edition: 8
Editorial Reviews
About the AuthorDale H. Besterfield, Ph.D., P.E., performs training for SPC, DOE, and TQM. He operates his own consulting firm, Besterfield & Associates, and works with public and private organizations. Fortune 500 companies, universities, and small businesses have used his services. He has conducted public seminars on SPC/SQC, TQM, and DOE in cooperation with the Atermican Management Association and a number of universities. In addition, he was an examiner for the Malcolm Baldrige National Quailty Award.
After leaving Washington University and spening two years in the army, Dr. Besterfield work for Union-Camp Paper Corporation in Trenton, NJ, as an industrial engineer, quality engineer, and first-line supervisor. In 1962, he was employed by the College of Engineering, Southern Illinois University, Taipei, Taiwan. He organized and participated in a six-day seminar on quality assurance at Damascus, Syria, for the Arab world in 1994.
Dr. Besterfield is now an emeritus professor in the College of Engineering at Souther Illinois University at Carbondale, where he developed and directed the graduate program in manufacturing systems, a program with a strong quality focus. A recognized authority in quality control, he has authored over 22 publications. Dr. Besterfield is also a registered professional engineer in Missouri and California, a certified manufacturing engieer, and a member of ASQ, NAIT, and SME. He is a fellow of ASQ and received their E. L. Grant Award for outstanding achievement.
He has been blessed with 3 children and 6 grandchildren. One son and one daughter have followed in his footsteps and are engineering professors His oldest daughter is a CPA with a law degree.
Table of Contents
1. Introduction to Quality.
2. Total Quality Management — Principles and Practices.
3. Total Quality Management — Tools and Techniques.
4. Fundamentals of Statistics.
5. Control Charts for Variables.
6. Additional SPC Techniques for Variables.
7. Fundamentals of Probability.
8. Control Charts for Attributes.
9. Lot-by-Lot Acceptance Sampling by Attributes.
10. Acceptance Sampling Systems.
11. Reliability.
12. Management and Planning Tools.
From the Inside Flap
PREFACE
This book provides a fundamental, yet comprehensive, coverage of quality control concepts. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the reader has a sound understanding of the basic principles of quality control. The use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.
The book has served the instructional needs of technology students in technical institutes, community colleges, and universities. It has also been used by undergraduate and graduate business students. Professional organizations and industrial corporations have found the book an excellent training manual for instruction of manufacturing, quality, inspection, marketing, purchasing, and product design personnel.
Quality Control, Sixth Edition, begins with an introductory chapter about quality responsibility and two chapters that describe total quality management. These chapters are followed by chapters on fundamentals of statistics, control charts for variables, additional SPC techniques for variables, fundamentals of probability, and control charts for attributes. A subsequent group of chapters describes acceptance sampling and reliability.
This Sixth Edition includes a complete updating of all material. It also includes a new CDROM of data files that uses EXCEL.
I am indebted to the publishers and authors who have given permission to reproduce their charts, graphs, and tables. I thank Dr. Samuel C. Obi, San Jose State University (CA), Dr. Hugh K. Rogers, University of Central Florida, Tomas Velasco, Southern Illinois University, Carl R. Williams, University of Memphis (TN), for reviewing the manuscript. Professors, practitioners, and students throughout the world have been most helpful in pointing out the need for further clarification and additional material in this Sixth Edition.
Dale H. Besterfield --This text refers to an out of print or unavailable edition of this title.
From the Back CoverPREFACE
This book provides a fundamental, yet comprehensive, coverage of quality control concepts. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the reader has a sound understanding of the basic principles of quality control. The use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.
The book has served the instructional needs of technology students in technical institutes, community colleges, and universities. It has also been used by undergraduate and graduate business students. Professional organizations and industrial corporations have found the book an excellent training manual for instruction of manufacturing, quality, inspection, marketing, purchasing, and product design personnel.
Quality Control, Sixth Edition, begins with an introductory chapter about quality responsibility and two chapters that describe total quality management. These chapters are followed by chapters on fundamentals of statistics, control charts for variables, additional SPC techniques for variables, fundamentals of probability, and control charts for attributes. A subsequent group of chapters describes acceptance sampling and reliability.
This Sixth Edition includes a complete updating of all material. It also includes a new CDROM of data files that uses EXCEL.
I am indebted to the publishers and authors who have given permission to reproduce their charts, graphs, and tables. I thank Dr. Samuel C. Obi, San Jose State University (CA), Dr. Hugh K. Rogers, University of Central Florida, Tomas Velasco, Southern Illinois University, Carl R. Williams, University of Memphis (TN), for reviewing the manuscript. Professors, practitioners, and students throughout the world have been most helpful in pointing out the need for further clarification and additional material in this Sixth Edition.
Dale H. Besterfield --This text refers to an out of print or unavailable edition of this title.
Quality Control, Eighth Edition takes a practical approach to providing a fundamental yet comprehensive coverage of statistical quality control concepts. This text presents readers with a sufficient amount of theory to ensure a sound understanding of the basic principles of quality control. Probability and statistical techniques are presented through the use of simple mathematics, as well as with tables and charts.
This text is designed to be used in an introductory course in the quality field. It provides the prerequisite foundation necessary for an advanced course in experimental design.
Key features of this edition:
This text is designed to be used in an introductory course in the quality field. It provides the prerequisite foundation necessary for an advanced course in experimental design.
Key features of this edition:
- Objectives in each chapter
- Statistical information added to six sigma
- New information on sample size and confidence limits
- A new section on test design with footnotes directing the reader to advanced material
- Numerous figures and tables to help clarify and reinforce concepts presented
- A CD-ROM of Excel spreadsheet files for use in solving many chapter problems
About the AuthorDale H. Besterfield, Ph.D., P.E., performs training for SPC, DOE, and TQM. He operates his own consulting firm, Besterfield & Associates, and works with public and private organizations. Fortune 500 companies, universities, and small businesses have used his services. He has conducted public seminars on SPC/SQC, TQM, and DOE in cooperation with the Atermican Management Association and a number of universities. In addition, he was an examiner for the Malcolm Baldrige National Quailty Award.After leaving Washington University and spening two years in the army, Dr. Besterfield work for Union-Camp Paper Corporation in Trenton, NJ, as an industrial engineer, quality engineer, and first-line supervisor. In 1962, he was employed by the College of Engineering, Southern Illinois University, Taipei, Taiwan. He organized and participated in a six-day seminar on quality assurance at Damascus, Syria, for the Arab world in 1994.
Dr. Besterfield is now an emeritus professor in the College of Engineering at Souther Illinois University at Carbondale, where he developed and directed the graduate program in manufacturing systems, a program with a strong quality focus. A recognized authority in quality control, he has authored over 22 publications. Dr. Besterfield is also a registered professional engineer in Missouri and California, a certified manufacturing engieer, and a member of ASQ, NAIT, and SME. He is a fellow of ASQ and received their E. L. Grant Award for outstanding achievement.
He has been blessed with 3 children and 6 grandchildren. One son and one daughter have followed in his footsteps and are engineering professors His oldest daughter is a CPA with a law degree.
Table of Contents
1. Introduction to Quality.
2. Total Quality Management — Principles and Practices.
3. Total Quality Management — Tools and Techniques.
4. Fundamentals of Statistics.
5. Control Charts for Variables.
6. Additional SPC Techniques for Variables.
7. Fundamentals of Probability.
8. Control Charts for Attributes.
9. Lot-by-Lot Acceptance Sampling by Attributes.
10. Acceptance Sampling Systems.
11. Reliability.
12. Management and Planning Tools.
