The Definition Of Quality Assurance:
· Assurance: The act of giving confidence, the state of being certain or the act of making certain.
· Quality Assurance: is a management system designed to control the activities at all stages (product design; production; delivery and service), to prevent quality problems and ensure only conforming products reach the customer.
ISO 9000: 2000, Section 2.2.11 defines quality assurance as the "part of quality management focused on providing confidence that quality requirements are fulfilled."The Quality Assurance department ensures that the practices and methods adopted throughout the company result in products and services which meet customer requirements first time, every time.
The ideal role of the department is to oversee the whole process of QA within an organization, to provide guidance and advice on the assignment of roles and responsibilities to be played by each function and person, and to address weaknesses in the system. QA needs to be an integral part of all an organization's processes and functions, from the conception of an idea and, then, throughout die life cycle of the product or service - determining customer needs and requirements, planning and designing, production, delivery and after-sales service. Finally, the definition of the (Quality Assurance) can be summarized into a science which finds out the preventive actions of the mistakes causes.
Objective of Quality Assurance
The main objective of QA is to build quality into the product and/or service during the upstream design and planning processes. Quality assurance uses such techniques as internal audits and surveillance to ensure that the quality organization is accomplishing two goals:
· The organization is following the procedures as they are stated in the quality manual.
· The procedures, when followed, are effective and yield the desired results.
New strategies for meeting global competition must include quality assurance. Implementation of quality assurance requires documented policies, procedures, and work instructions.
